Refund policy
Last updated: October 17, 2026
Official website: https://sagelarose.com
Contact: info@sagelarose.com
1. Important at a Glance
| Return window | 90 days from the delivery date |
| Return shipping | Paid by the customer, unless the item is defective, damaged or incorrect |
| Refund method | Original payment method |
| Return review time | Within 7 business days of your request |
| Restocking fee | None |
2. Can I Return My Order?
Yes! If you’re not satisfied with your purchase, you may return it within 90 days of the delivery date.
To be eligible for a return:
- The item must include all parts, components, accessories and original packaging, exactly as received.
- Only normal signs of handling are accepted. Items damaged through misuse, negligence or improper handling cannot be accepted.
- Any defect or damage must be reported within 7 days of delivery, with photos.
- Non-returnable items: personalized or made-to-order items, gift cards, final sale items.
Returns are reviewed within 7 business days. If all conditions are met, your return will be approved within this timeframe.
We may decline a return if we have reasonable grounds to believe the item has been used, damaged or mishandled after delivery. In that case, we’ll explain our decision in writing.
3. How to Return an Order
If your order meets the conditions above:
1️⃣ Email us at info@sagelarose.com
2️⃣ Include the following information:
- Order number
- Reason for the return
- Photos of the item (required for damaged or defective items)
- Full name
- Delivery address
3️⃣ Wait for our reply. Once your request is approved, we’ll email you the return address and instructions.
Please do NOT send your package back to the sender’s address on the parcel. The correct return address is provided only after your request has been approved. Returns sent without approval may not be processed.
We recommend using a tracked shipping service and keeping your proof of postage. Return shipping costs are the customer’s responsibility, unless the item was defective, damaged or incorrect.
4. Refunds
Once we receive and inspect your returned item, we’ll email you to confirm.
- Approved refunds are issued to your original payment method within 5–10 business days.
- Original shipping is free, so there is nothing to refund for it.
- No deductions are made from your refund.
- Your bank or card issuer may take additional time to post the refund to your account.
Refunds are never made before the item has been returned and received.
5. Cancelling an Order
Our order system is fully automated, so orders are processed immediately after confirmation.
- If you wish to cancel, contact us as soon as possible, within 6 hours of ordering. We’ll do our best, but cancellation isn’t possible once the order has shipped.
- If your order has already shipped or is in transit, please wait for delivery and then return it following the steps above.
- To speed up your return, you can send us the proof of postage for your return parcel.
6. Defective, Damaged or Incorrect Items
If your item arrives damaged, defective or not as ordered, contact us within 7 days of delivery with your order number and photos.
In these cases, we will arrange a replacement at no additional cost.
7. Your Legal Rights
Nothing in this policy limits your rights under applicable Canadian federal and provincial consumer protection laws. These may include rights relating to defective goods, late delivery and distance sales, and they vary by province or territory.
8. Return Address
Returns must be sent to the return address emailed to you after your request is approved, at the customer’s expense (except for defective, damaged or incorrect items).
📧 info@sagelarose.com
🕘 Monday – Friday: 9:00 AM – 6:00 PM
🌐 https://sagelarose.com
Sage Larose (sagelarose.com) is an online store operated by Beaufort Capital LLC, a limited liability company duly registered in the State of Wyoming, United States (Wyoming Secretary of State ID: 2026-001958798).
Marketing services, advertising activities and the Google Merchant Center account associated with this website are managed and operated by:
Legal business name: Beaufort Capital LLC
Registered business address: 30 N Gould St Ste R, Sheridan, WY 82801