FAQs

Standard shipping takes 9 to 15 business days.

Yes, standard shipping is free on all orders.

Orders can be changed or cancelled within one hour of purchase. After this period, changes are no longer possible, as orders are processed promptly. Please contact us immediately, and we’ll do our best to assist you.

If your order has exceeded the estimated delivery time, please contact us by email. Our customer service team will look into the matter promptly. We guarantee that all our customers will receive their orders.

In either case, we will replace the item with a new one as soon as possible. There will be no additional charges, and you will not need to return the item.

Please contact us by email at info@sagelarose.com. Include your order number, a description of the issue, and any photos that may help demonstrate the problem.

We accept returns within 90 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached. Exceptions may apply to final sale items.

Please contact us directly by email at info@sagelarose.com within 90 days of receiving your product. Include your order number and the reason for the return.

The process is very simple — you don’t even need to print a return label. Please do not send the product back to the return address listed on the package.

Customers are responsible for return shipping costs, except in cases involving defective items or errors on our part during preparation or production.

As a general rule, only direct exchanges for items within the same category are permitted. However, if you change your mind about the colour or style, we can send you a different style at no additional cost. Please note that you will only be responsible for the shipping costs.

Refunds are processed within 5 business days of receiving your returned item. You’ll receive a confirmation email once your refund has been issued.

We accept the following payment methods to make your shopping experience easier:

• Credit cards: Visa, Mastercard, Maestro, and American Express.
• Mobile payment options: Apple Pay and Google Pay (availability depends on your device).
• Express checkout: Shop Pay

All available payment options are secure and will be displayed at checkout.

Absolutely. The security of your transactions is our top priority. All payments at Sage Larose are completely secure. Your data is protected by high-level SSL encryption, ensuring that your banking information remains confidential and is never stored on our servers.

A payment may be declined for several reasons:

• Incorrect payment information.
• Your payment limit has been reached or you have insufficient funds.